FAQ’s

PRODUCT AVAILABILITY

We try to keep all inventory on our website up to date. We do have a gallery location where items can be purchased onsite. This may lead to an item being sold that has not been updated on our website. In the event that this occurs, we will notify you immediately.

PURCHASE

To purchase an item from our website, send us an email from the item page or give us a call at 214-747-9234. We can answer any questions you may have as well as discussing your shipping options. Payment by credit cards can be made over the phone or by bank wire if you choose.

PAYMENT OPTIONS

All prices are in U.S. dollars. We accept Bank Wire, American Express, Visa, MasterCard and PayPal. There is a maximum amount of $10,000 that may be charged to credit cards. The remaining balance must be paid by bank wire.

SALES TAX

Texas State Sales Tax is 8.25%. Sales tax will be collected on all purchases unless you have a valid Texas State Resale License or the purchase is being shipped out of state via 3rd party shipping or delivery service.

RETURNS

All sales are final. No refunds.

SHIPPING

Shipping is not included in the purchase price. Griffin Trading ships worldwide and we are happy to provide you with a shipping quote prior to purchase. We need your ship to address and any special requirements you may have regarding delivery, including White Glove service.

STORAGE

Purchased items can be held for you for up to 14 days. If you need us to hold items for a longer time period, up to 45 days, you must make special arrangements with us in writing. Any items held for longer than 45 days are subject to storage fees and may be moved offsite. Storage fees are $10.00 per item, per day. Any items stored over four months will be subject to forfeiture. All items forfeited, may be sold or donated, by us, with any funds received reverting back to Griffin Trading.

APPRAISALS / VALUATIONS

We do not offer appraisals or valuations. Any request for information regarding sale price or value of previously sold items can not be disclosed. All sales are considered private. This protects our customers, designers and dealers who have purchased from us.

PRIVACY POLICY

Griffin Trading takes your privacy very seriously and will never sell your information to other companies. We use cookies to enhance your online experience on our website. By continuing to visit our site you agree to our use of cookies. If you register with our site, your information will be used for customer service and transaction purposes.

QUESTIONS ?