Questions & Answers  (Updated 5/18/20)

Here is some quick and easy information about purchasing from our gallery during the COVID-19 pandemic.

Our retail gallery has reopened to the public. Effective May 18th, we will be open Monday – Saturday, from 11 – 5pm. These are temporary hours until further notice. We also offer appointments for private shopping. The safety and protection of our retail customers and community are important to us. So during this time, we have implemented the following requirements while shopping in the gallery.

Limited occupancy

Face covering or mask are mandatory

Social distancing 

Anyone not following these requirements will not be admitted or asked to leave.

You can always shop us online here at GriffinTrading.com, as well as some of our partner websites. See more information below.

Many of the questions and answers below, will help you regarding purchases, pick up and shipping. If you have a question not addressed below, select the email button below or call us.

SHOPPING

Can I shop in person in the gallery?

Yes, the gallery is open effective 5/1/20. Due to COVID-19 and Texas and Dallas County mandates, we are operating under limited hours and occupancy. If you are planning to shop in person in the gallery, you must follow the requirements listed below.

  • Limited occupancy of 6 customers at any one time.
  • Face covering or mask is mandatory.
  • Social distancing.
  • Respectful of all customers while shopping.

If we have any issues with anyone regarding these requirements, we have the right to refuse entry and service to our gallery. You are invited to come back and shop with us when these requirements are no longer in place.

Can I schedule a private appointment to the gallery?

Yes. We are happy to schedule a private appointment for you to visit and shop in the gallery.

Also, in order to accommodate at-risk customers or those more susceptible to illness, we would be happy to schedule a designated time for you to shop in the gallery. You can give us a call at 214-747-9234 to make arrangements.

Must I wear a mask in the gallery?

Yes, we currently require everyone wear a face covering or mask while shopping in the gallery.

What is Retail To Go?

Retail To Go is a program by Texas Executive Order, allowing some small business like retail, to reopen with state mandated guidelines. Those guidelines are meant to protect the health of the businesses, employees and the customers. As of April 24th, 2020, the Retail To Go program allows customers who purchase local retail items online and/or by phone, to pick up their purchases curbside. Retailers will delivery your items to your vehicle, minimizing contact and adhering to social distance guidelines.

Where do I find your inventory online?

The majority of our online inventory is found here, on GriffinTrading.com. We also offer some items for sale on our partner or social media websites. You might also see our items in publications or ads, printed and online. Wherever you find them, it’s always best to contact us directly for the most up to date availability.

Are Instagram items you post for sale?

Mostly yes. We post items for sale in our Stories and Post. Some items have the shopping icon, which will take you directly to the item on our website. Other items posted may not be on our website, but are available in our gallery. When you see something you like, send a DM or take a screen shot and send us Email.

How do I find a specific item I'm looking for?

Looking for something specific? Use our search field or click on the magnifying glass icon in the upper right corner. You can search all our current online inventory. Search Tip: Search a specific maker, designer or artist, as well as types of chairs or styles of tables.

Also, from our front page, you can scroll down and select one of our galleries to browse a collection of items. Currently we have four galleries, Furniture, Lighting, Art and Cool Stuff. Within each gallery you’ll find more specific categories to shop, like sofas, mirrors, chandeliers and paintings.

Can you tell me more about the item?

Once you find an item you like, hold your pointer over the image to select a quick view which shows some basic details. To see all the information on an item, click on the image or the description title. That will take you to the specs page, where you’ll find more photos, detailed information, history, maker, sizes and pricing.

Do you have more photos of the item?

You’ll always find the most photos of each item, here on our website at GriffinTrading.com. Our items specs page includes multiple photos, including overall, close-up details, condition and scale photos. If needed, we can provide you with virtual viewing of the item, right from the convenience of your home.

Do you sell Gift Cards?

Yes, we do sell Gift Cards. We offer a variety of Virtual Gift Cards for all opccasions, as well as a Traditional Gift Card. To purchase or find out more go to Gift Cards.

PURCHASE & PAYMENT

How do I make a purchase online?

Once you’ve decided on an item, select the email or call button to contact us for purchase.

EMAIL – Please provide your contact information, how you wish to pay and your pick up / shipping instructions. Once we have that, we will email you an invoice. The invoice will include secure payment options for you to finalize your purchase.

PHONE – Call 214-747-9234 and tell us the item you wish to purchase, type of payment and your pick up / shipping instructions. Once we have that, we can process your order and send you a paid invoice.

Why don't you have a shopping cart?

Most shopping cart websites have preset shipping amounts. Due to the varied inventory we sell, most require specific shipping for each item. We also offer specialized shipping, deliver services and installation, should you require it. These type of services are not available in a shopping cart system.

How do I purchase online by phone?

Select the item you wish to purchase and click on the Call button to call directly from your mobile device. Not on your mobile, just call us at 214-747-9234. Our hours are from 10-5 Monday through Saturday. If you receive a recording, just leave us your name and number and we will return your call.

When we talk, let us know the item you wish to purchase and how you want to pay. We will also need your pick up or shipping instructions. Once we have that, we can start processing you order. Payment can be made by credit card over the phone or we can email you an invoice. Invoices can paid directly by credit card over our secure Square website. We can also provide bank wire instructions for larger purchase.

How do I purchase online by email?

Select the item you wish to purchase and click on the Inquire / Purchase button to send us an email. Include all your contact information, how you wish to pay and your pick up or shipping instructions. Once we have that, we will email you an invoice. The invoice will include secure payment options for you to finalize your purchase.

What payment methods are accepted online?

We accept American Express, MasterCard and Visa credit cards by phone and online through our Square invoices. Apple Pay and Google Pay are also available. We also accept bank wire payments for larger transactions.

How secure is payment information? Is my data protected?

Your credit card information is always secure. Phone order payments are processed directly in our gallery through our Square merchants account. No physical credit card details are retained once the transaction and sale have been completed. Online invoices are handled directly through the secure Square website, which allows you to provide your payment information directly. We do not receive any of your credit card details this way, making it the most secure way to purchase.

What happens after ordering?

Once we have your order, we will confirm your purchase along with delivery details, for the total amount of your purchase. We then process your payment and schedule your purchase for delivery.

Do I receive an invoice for my order?

If you order is handled over the phone and you provide us with your credit card, we will email or text you a receipt for your purchase. If you require or request an invoice, we can provide one for you. Our invoices can be paid directly, by you online.

How do I get my purchase?

See available pick up, delivery and shipping options listed below.

Housewarming Gift Card
Friends Gift Card

Pick Up

Can I pick up my purchase locally?

Yes, local pick up is available. During this time, there are Texas and Dallas County requirements retailers must follow for personal pick up. We suggest you schedule in advance,  your preferred pick up time. Pick up inside the gallery is 11 – 5pm, Monday -Saturday. Curbside pick up is also available, when prepaid and scheduled in advance. Those items will be delivered to your vehicle, minimizing physical contact.

NOTE: Hours of operation are subject to change. Call 214-747-9234 to confirm.

Do I need to schedule a pick up time?

All purchases must be scheduled in advance, especially for curbside pick up.

To schedule a pick up time, call 214-747-9234. Our hours are typically Monday through Saturday, 11 – 5pm, but during this time period they may change. We will always try to accommodate your requested pick up time, as long as it is scheduled in advance.

Where do I pick up my purchase?

Griffin Trading is located in the Dallas Design District, on the edge of downtown Dallas. Our address is 159 Howell Street, Dallas, TX 75207. Find us here with Google Maps.

What is curbside delivery?

Curbside delivery is still available at this time, when scheduled in advance. Pull up in front of our gallery at the scheduled pick up time, then call 214-747-9234 to let us know you are here. We will come out and deliver with your paid for purchases to your vehicle. Purchases are not packed or wrapped for transport. Purchasers have to bring their own blankets or padding, if needed for transport.

Griffin Trading is located in the Dallas Design District, on the edge of downtown Dallas. Our address is 159 Howell Street, Dallas, TX 75207. Find us here with Google Maps.

Can I pick up furniture in person?

Yes, furniture is available for pick up in person. If the furniture requires more than one person to load, you may need to bring your own additional help. We only have one person available for loading furniture.

Can a friend pick up for me?

Yes, when you schedule a pick up time, let us know the name and the phone number of your friend.

Delivery

Can I have a delivery service pick up my purchase?

Yes, pick up by a delivery company is available, as long as they are scheduled in advance. You can schedule there pick up with us or have the delivery company call us to schedule. Our phone number is 214-747-9234.

NOTE: All items must be paid for in advance, in-person, online or by phone, before pick up arrangements can be made.

Which delivery service should I use?

We do not recommend any specific delivery companies. We are happy to provide you with names of companies we and our customers have used in the past.

We advise all customers to use only licensed and bonded delivery companies for your delivery.

How much does delivery cost?

Delivery fees vary per company and for the item being delivered. Locally we have found blanket wrapped delivery fees to run between $100 to $150 for two men for one hour. If you live in an apartment or a high rise, the amounts will be higher.

We advise all customers to use only licensed and bonded delivery companies for your delivery.

Is White Glove service available?

White Glove service is available, subject to your location. During this time, some cities or states may not allow in home deliveries. This option can be confirmed when scheduling the delivery. We are happy to provide you with a bid for White Glove delivery or any other special service needed.

Shipping

Do you offer shipping?

Yes, we ship from the gallery daily. We are happy to provide you with a shipping bid on any item you purchase, large or small. We need your ship to address and any special shipping requirements you may need.

Small items are shipped USPS, FedEx and UPS. Larger items are shipped freight, which requires us to get a bid from a carrier. We will provide you with that shipping bid, for your approval. Once approved, we handle the scheduling, logistics and tracking for your shipment. We have the carrier contact you directly for payment. This keeps your shipping cost lower.

How much does shipping cost?

That will depend on the item or items you purchased. We are happy to provide you with a shipping bid in advance, on any item you purchase, large or small. We need your ship to address and any special shipping requirements you may need. Small items are shipped USPS, FedEx and UPS. Larger items are shipped freight, which requires us to get a bid from a carrier. Once we have the bid, we will contact you for final approval.

Is White Glove service available?

White Glove service is available, subject to your location. During this time, some cities or states may not allow in home deliveries. This option can be confirmed when scheduling the delivery. We are happy to provide you with a bid for White Glove delivery or any other special service needed.

Do you ship international?

Yes, international shipping is available. We are happy to provide you with a shipping bid on any item you purchase, large or small. We need your ship to address and any special shipping requirements you may need. Small items are shipped FedEx and UPS. Larger items are shipped freight, which requires us to get a bid from a carrier. Once we have the bid, we will contact you for final approval.

When will my shipment arrive?

Shipment times vary depending on the items shipped and its destination.

Small items are shipped USPS, FedEx and UPS. Once your order is shipped, you’ll be provided a tracking number. Shipment times in the United States usually arrive within 4 to 6 days of purchase.

Larger items are shipped freight and can vary widely depending location and any special delivery requirements. General freight delivery in the continental United State is typically 7 to 14 business days.

NOTE: During the COVID-19 pandemeic, some shipments may be delayed.